1. Ticket price for children
1.1 Children under the age of 2 are free to travel by boat and car. *** In case you would like your child to have a seat on bus / van (pick-up / drop-off service), the normal seat ticket fare will be charged.
1.2 Children from 2 to 11 are half price for boat and car trips according to the conditions detailed in the price document.
1.3 Children aged 11 and over will be charged the normal price (adult price), according to the conditions detailed in the price document.
2. Passengers shall arrive at the Lomprayah office at least 60 minutes before the departure time to confirm the trip.
3. “The Distributor” shall inform the passenger to sign the travel insurance document for the passenger’s right of the insurance of Lomprayah.
4. In the event of an accident and resulting in property damage, “Lomprayah” limits its liability to a maximum of THB 3,000 per person (and shall be proven to be caused by the action of “Lomprayah”).
5. Passengers are entitled to carry one large piece of luggage weighing no more than 20 kilograms (more than 20 kilograms - additional 200 baht)
*** Small luggage items, handbags, shoulder bags, small suitcases - no additional cost.
5.1. Water sports equipment (e.g. short-long surfboards, windsurf, etc.), THB 400 additional charge for bus + boat route and THB 300 for boat route.
5.2. Bicycles, THB 700 additional charge for car + boat route and THB 500 for boat route (only foldable bike accepted)
6. Passengers may bring pets on board (except on the "bus" service), subject to a pet fee of 200 THB per pet, payable at the ticket counter. Pets must be kept on a leash or in a carrier at all times, and a muzzle must be used when appropriate. Pets must not be released without a leash at any time. Passengers are responsible for any damage caused by their pets to other passengers or their belongings.
7. The passenger who has confirmed the trip and received the ticket before embarking and then lost the ticket shall pay for the new ticket at 50% of the price.
8. Changing or cancelling a trip
8.1 In the case of changing or amending the trip, “the Distributor” shall inform “Lomprayah” within 2 days before the date or time of travel, the new date and time of travel shall not exceed 90 days (ninety days) from the original date of travel. The change can be made twice. Please send an email to booking@phanganferries.com. The details are as follows:
8.1.1 In case of changes or modifications for the trip on the 1st time, "Lomprayah" grants the right to make changes or modifications without charging an administration fee.
8.1.2 Changes or amendments to the second trip “the Distributor” shall incur a 30% (thirty percent) charge or amendment processing fee from the ticket price per person.
8.2 If you are unable to travel due to force majeure, such as sudden illness, accident, etc., send a proof of confirmation (such as a doctor's certificate) to the branch where you have a previous reservation. "Lomprayah" grants you the right to change your trip within 90 days.
8.3 Passengers can change or modify their trip in accordance with clauses 8.1.1 and 8.1.2, but cannot cancel the trip or refund the fare (Non-Refundable).
9. Passengers who do not show up (No Show) according to the ticket that has been booked via "Lomprayah" shall be charged the usual ticket fare.
10. For passengers with connecting flights or trains, "Lomprayah" reserves the right not to be responsible and not to reimburse any costs if a passenger misses a connecting flight or train.
11. Travel timetable and route for passenger car and/or boat may be changed without prior notice. This may be a result from weather or act of God; out of control of “Lomprayah”. “Lomprayah” shall not be liable to any damage.
