Lomprayah High Speed Ferries Co., Ltd. was established in 1996 and registered company as Company Limited since 15 November 1999. Which operator a unique fleet of high-speed catamaran ferries service from Koh Samui to Koh Phang, Koh-Tao, Chumphon and from Chumphon route to Bangkok by the A/C bus.
Lomprayah High Speed Ferries is the first and the only one fast ferries operation in Thailand , giving you a journey that is all about speed, style and service. The company has 7 high speed ferries which are “Pralarn”, “Namuang”, ”Maenam”, “Koh Prab”, “Thongsala”, “Maehaad”, “Thapdaorai” They are the fastest sea crossing in The Gulf of Thailand
Compared to conventional ferries, Lomprayah fleet of smaller, faster vessels results in fast loading and uploading – couples with the fact that at all our cross Gulf of Thailand services are run from dedicated ports, makes travelling with Lomprayah a personal, stylish, fast and hassle free experience.
Destination and Route are not allowed to be changed.
All passengers are advised to book and travel a minimum of 12 Hrs. before taking a flight.
Children price are available for children between 2 - 11 years (Infant under 2 years no charge).
Children price are not available for Laemsor ferry.
Departure and arrival times may be subject to change due to weather conditions LOMPRAYAH shall not be help responsible for any such delays.
Allowed maximum 20 kg. per luggage per person excesses charge 20 THB per kg. (Not over 30 kg/luggage).
Cancellation : Cancel 3 days before the day of departure will refund back 50%, after that nonrefundable.
Nonrefundable in every case for Laemsor ferry.
No-show: Customer must check in at time (30 minutes before departure time. Failing to check in on time or miss the boat, company reserves the right not to refund.
Not include for transfer service in Samui for Laemsor ferry.
Water sports equipment (Such as short board, long board, fun board, skim board, knee board, windsurf ect.)
- Transport by bus and boat will be charged 400 THB.
- Transport by boat will be charged 300 THB.
Bicycle
- Transport by bus and boat will be charged 700 THB (Restricted folding bicycle only).
- Transport by boat will be charged 500 THB.
The company does not transfer all any kinds of motorcycle.
Do not bring all kinds of pet onto the bus – boat.
Do not allow for pregnant, heart disease to travel for one day trip snorkeling with High Speed Ferries (Lomlahkkhirin)
Departure time: 06:30(check in 30 min before departure)
Address: Seatran Office (Mae Haad Pier)
Destination
Koh Phangan (Thongsala Pier)
Arrival time: 08:00
Address: Seatran Office Thongsala
1 Hr. 30 Min.
Total:
1 Hr. 30 Min.
About Seatran Discovery
Seatran Discovery Today During 2001, the Thai government had a policy and intention to urbanize the island of Samui to be a leading tourism destination of Thailand. The only two ways to travel to Samui is either by sea or air travel. Sea travel has been the backbone in the drastic growth of Samui as a famous tourist destination of Thailand.
Our History On July 24, 2002, Seatran established a new company called Seatran Ferry with the main goal of providing a new and better alternative of transportation for both local and foreign people to Samui. The main consideration was to provide better service and the highest level of safety with reasonable price as well as facilitate in decreasing the congestion in transportation between Samui and the main land, which has been a major setback in the growth of Samui’s tourism industry. Seatran has over 16 years of experience in ship related industry and cruiser ships for example the Seatran Queen, Seatran also owns a shipyard company called ASIMAR, which is list in the Stock Exchange of Thailand (SET). ASIMAR can provide full access for repair and maintenance of all the Seatran ferries ships in order to provide the highest level of safety and reliability to all Seatran customers.
Ferry Quality Seatran decided to invest in building a totally new seaport located in T.Bang Nam Jued at A.Donsak pier and Nathon pier is about 15 nautical sea miles or 25.5 kilometers. All Seatran Ferry ships used in all destinations are highly capable which have caused the reduced of total travel time between Samui to Donsak from 2 hours to 1 hour 30 minutes comparing to other ferry provider. The new pier in Donsak has a cafeteria, passenger terminal and spacious parking lot. For the Samui pier Seatran Ferry is currently docking at the Na thon pier, which is located in the central region of Samui. In the future Seatran Ferry will have a new passenger terminal located near the pier to provide addition comfort and service to Seatran Customers.
Safety Standards In 2004, Seatran Ferry established a new company called Seatran Discovery to provide another alterative for luxury and ultimate comfort by offering customers the option of traveling on a luxury yacht from Samui to the Mu Koh Ang Thong. In the near future many new destinations will be added to further offer variety to customers. Seatran Discovery invested in renovating and rebuilding a new yacht called the Seatran Discovery, in Samut Prakan. On February 2004, the renovation started and was official done on October 2004. The main goal of the yacht is to provide the highest level of comfort and luxury to customer’s interest in traveling in the Samui region. The best interior designers were hired to design both the yacht and the interior in addition the most new technological equipment was installed in order to accomplish the goal. The first official trip from Samui to Mu Koh Ang Thong was on February 14, 2005 and has proven to be very successful. The release of the Seatran discovery yacht was greatly accepted by both local and national media because of its beauty and luxury levels. Seatran Discovery also hopes that it will be able to serve all customers interested in this type of luxury cruise.
E-Ticket:
The price of the ticket includes the ferry voyage to and from the islands. The ticket is electronic and it's value is in the reservation number, not the sheet of paper. The ticket is only valid for the date and time specified on the ticket.
Booking Confirmations:
Directly after making a booking, you will be issued with a pending booking note and corresponding email. The booking of a ferry boat seat is then confirmed once we have issued you a booking number and/or the Itinerary. Fares must be paid in full when a booking is made. In the event that the fare has not been paid in full for any reason whatsoever, we reserve the right to cancel the booking prior to check-in. If the customer has not received their confirmation e-ticket within 24 hours after receiving their payment confirmation, please immediately contact us so we can reissue your ticket. If we have not been contacted within 24 hours prior to the departure time, Seatran Discovery cannot be held responsible if the customer does not receive their ticket on time.
Cancellations & Delays:
Seatran Discovery reserves the right to vary the service in any way whatsoever without any liability to the passenger. We also reserve the right to cancel a booking or change the schedule at anytime prior to poor weather conditions or any circumstances beyond the reasonable for any safety reason. Cancellations are done for the safety and comfort of traveling passengers. Seatran Discovery shall not be liable for any loss, damage or injury which may arise in the event of cancellation or delay of the service. The company shall not be liable in any way for the cost of any accommodation or for any alternative means of travel which may arise through cancellations or delays. Additional expense so arising shall be the sole liability and responsibility of the passenger.
Refunds & Rescheduling:
Refunds will only be issued at our discretion with 48 hours cancellation notice at 70% of the ticket amount. Ticket time and departure amendments will be subject to seat availability and should be made 72 hours or more prior to guest departure, especially in high season periods.
Boarding:
Passengers must arrive no later than 30 mins prior to the scheduled times of departure, failure to do so could result in the forfeit of your paid ticket. Ferry boat boarding will generally close 5-10 minutes before departure time and there will be no refunds or rescheduling of boats if the departure times are missed. Our staff may allow you on board the next boat if there is one available at their discretion only.
Unaccompanied Children:
Children below age 12 will not be accepted onto a ferry unless they are accompanied by a person of at least 18 years of age.
Same Day Flights:
Seatran Discovery is a point to point carrier and does not take responsibility for delays or connecting flights. We do recommend only ferry bookings that are available on our websites, as we have made it impossible to book trips where subsequent connecting flight times would be impossible to achieve.
Physical Notice:
We recommend caution for any customer traveling who is pregnant or has any heart or back problems or other physical impediments. We also recommend a high degree of caution for parents traveling with infants (under 3 years old).
Baggage:
Seatran Discovery recommends a maximum of 2 pieces luggage not exceeding a total weight of 30kg. We reserve the right to check contents of any baggage, and to refuse baggage items (though this is highly unlikely). Label your baggage clearly for ease of collecting at your arrival point. Travellers carry valuable or fragile items at their own risk. Such items include money, jewellery, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like.
Service Fees & Taxes:
You may be subject to government tax and an agency administration service fee in respect of your use of any of our services or facilities will be in addition to the stated ticket price, unless otherwise specifically stated by us. Taxes and service fees may change from time to time.
Group Bookings:
These are governed by specific terms that vary from time to time. Please contact our online customer service agents for further details.
Personal Information:
You hereby acknowledge and agree that your personal information has been given to us for the purposes of making travel bookings and providing you with confirmation of that booking, accounting, billing, checking credit card payments, statistical analysis, and helping us in any future dealings with you. By entering into a contract of carriage with us, you authorize us to retain and use your personal data specifically for the purposes above.
Language:
The language of these Terms & Conditions is English and even though there may be translations of these Terms & Conditions in other languages, English shall be the sole language used in the interpretation of these Terms & Conditions.
Departure time: 09:00(check in 30 min before departure)
Address: Seatran Office (Mae Haad Pier)
Destination
Koh Phangan (Thongsala Pier)
Arrival time: 10:30
Address: Seatran Office Thongsala
1 Hr. 30 Min.
Total:
1 Hr. 30 Min.
About Seatran Discovery
Seatran Discovery Today During 2001, the Thai government had a policy and intention to urbanize the island of Samui to be a leading tourism destination of Thailand. The only two ways to travel to Samui is either by sea or air travel. Sea travel has been the backbone in the drastic growth of Samui as a famous tourist destination of Thailand.
Our History On July 24, 2002, Seatran established a new company called Seatran Ferry with the main goal of providing a new and better alternative of transportation for both local and foreign people to Samui. The main consideration was to provide better service and the highest level of safety with reasonable price as well as facilitate in decreasing the congestion in transportation between Samui and the main land, which has been a major setback in the growth of Samui’s tourism industry. Seatran has over 16 years of experience in ship related industry and cruiser ships for example the Seatran Queen, Seatran also owns a shipyard company called ASIMAR, which is list in the Stock Exchange of Thailand (SET). ASIMAR can provide full access for repair and maintenance of all the Seatran ferries ships in order to provide the highest level of safety and reliability to all Seatran customers.
Ferry Quality Seatran decided to invest in building a totally new seaport located in T.Bang Nam Jued at A.Donsak pier and Nathon pier is about 15 nautical sea miles or 25.5 kilometers. All Seatran Ferry ships used in all destinations are highly capable which have caused the reduced of total travel time between Samui to Donsak from 2 hours to 1 hour 30 minutes comparing to other ferry provider. The new pier in Donsak has a cafeteria, passenger terminal and spacious parking lot. For the Samui pier Seatran Ferry is currently docking at the Na thon pier, which is located in the central region of Samui. In the future Seatran Ferry will have a new passenger terminal located near the pier to provide addition comfort and service to Seatran Customers.
Safety Standards In 2004, Seatran Ferry established a new company called Seatran Discovery to provide another alterative for luxury and ultimate comfort by offering customers the option of traveling on a luxury yacht from Samui to the Mu Koh Ang Thong. In the near future many new destinations will be added to further offer variety to customers. Seatran Discovery invested in renovating and rebuilding a new yacht called the Seatran Discovery, in Samut Prakan. On February 2004, the renovation started and was official done on October 2004. The main goal of the yacht is to provide the highest level of comfort and luxury to customer’s interest in traveling in the Samui region. The best interior designers were hired to design both the yacht and the interior in addition the most new technological equipment was installed in order to accomplish the goal. The first official trip from Samui to Mu Koh Ang Thong was on February 14, 2005 and has proven to be very successful. The release of the Seatran discovery yacht was greatly accepted by both local and national media because of its beauty and luxury levels. Seatran Discovery also hopes that it will be able to serve all customers interested in this type of luxury cruise.
E-Ticket:
The price of the ticket includes the ferry voyage to and from the islands. The ticket is electronic and it's value is in the reservation number, not the sheet of paper. The ticket is only valid for the date and time specified on the ticket.
Booking Confirmations:
Directly after making a booking, you will be issued with a pending booking note and corresponding email. The booking of a ferry boat seat is then confirmed once we have issued you a booking number and/or the Itinerary. Fares must be paid in full when a booking is made. In the event that the fare has not been paid in full for any reason whatsoever, we reserve the right to cancel the booking prior to check-in. If the customer has not received their confirmation e-ticket within 24 hours after receiving their payment confirmation, please immediately contact us so we can reissue your ticket. If we have not been contacted within 24 hours prior to the departure time, Seatran Discovery cannot be held responsible if the customer does not receive their ticket on time.
Cancellations & Delays:
Seatran Discovery reserves the right to vary the service in any way whatsoever without any liability to the passenger. We also reserve the right to cancel a booking or change the schedule at anytime prior to poor weather conditions or any circumstances beyond the reasonable for any safety reason. Cancellations are done for the safety and comfort of traveling passengers. Seatran Discovery shall not be liable for any loss, damage or injury which may arise in the event of cancellation or delay of the service. The company shall not be liable in any way for the cost of any accommodation or for any alternative means of travel which may arise through cancellations or delays. Additional expense so arising shall be the sole liability and responsibility of the passenger.
Refunds & Rescheduling:
Refunds will only be issued at our discretion with 48 hours cancellation notice at 70% of the ticket amount. Ticket time and departure amendments will be subject to seat availability and should be made 72 hours or more prior to guest departure, especially in high season periods.
Boarding:
Passengers must arrive no later than 30 mins prior to the scheduled times of departure, failure to do so could result in the forfeit of your paid ticket. Ferry boat boarding will generally close 5-10 minutes before departure time and there will be no refunds or rescheduling of boats if the departure times are missed. Our staff may allow you on board the next boat if there is one available at their discretion only.
Unaccompanied Children:
Children below age 12 will not be accepted onto a ferry unless they are accompanied by a person of at least 18 years of age.
Same Day Flights:
Seatran Discovery is a point to point carrier and does not take responsibility for delays or connecting flights. We do recommend only ferry bookings that are available on our websites, as we have made it impossible to book trips where subsequent connecting flight times would be impossible to achieve.
Physical Notice:
We recommend caution for any customer traveling who is pregnant or has any heart or back problems or other physical impediments. We also recommend a high degree of caution for parents traveling with infants (under 3 years old).
Baggage:
Seatran Discovery recommends a maximum of 2 pieces luggage not exceeding a total weight of 30kg. We reserve the right to check contents of any baggage, and to refuse baggage items (though this is highly unlikely). Label your baggage clearly for ease of collecting at your arrival point. Travellers carry valuable or fragile items at their own risk. Such items include money, jewellery, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like.
Service Fees & Taxes:
You may be subject to government tax and an agency administration service fee in respect of your use of any of our services or facilities will be in addition to the stated ticket price, unless otherwise specifically stated by us. Taxes and service fees may change from time to time.
Group Bookings:
These are governed by specific terms that vary from time to time. Please contact our online customer service agents for further details.
Personal Information:
You hereby acknowledge and agree that your personal information has been given to us for the purposes of making travel bookings and providing you with confirmation of that booking, accounting, billing, checking credit card payments, statistical analysis, and helping us in any future dealings with you. By entering into a contract of carriage with us, you authorize us to retain and use your personal data specifically for the purposes above.
Language:
The language of these Terms & Conditions is English and even though there may be translations of these Terms & Conditions in other languages, English shall be the sole language used in the interpretation of these Terms & Conditions.
Lomprayah High Speed Ferries Co., Ltd. was established in 1996 and registered company as Company Limited since 15 November 1999. Which operator a unique fleet of high-speed catamaran ferries service from Koh Samui to Koh Phang, Koh-Tao, Chumphon and from Chumphon route to Bangkok by the A/C bus.
Lomprayah High Speed Ferries is the first and the only one fast ferries operation in Thailand , giving you a journey that is all about speed, style and service. The company has 7 high speed ferries which are “Pralarn”, “Namuang”, ”Maenam”, “Koh Prab”, “Thongsala”, “Maehaad”, “Thapdaorai” They are the fastest sea crossing in The Gulf of Thailand
Compared to conventional ferries, Lomprayah fleet of smaller, faster vessels results in fast loading and uploading – couples with the fact that at all our cross Gulf of Thailand services are run from dedicated ports, makes travelling with Lomprayah a personal, stylish, fast and hassle free experience.
Destination and Route are not allowed to be changed.
All passengers are advised to book and travel a minimum of 12 Hrs. before taking a flight.
Children price are available for children between 2 - 11 years (Infant under 2 years no charge).
Children price are not available for Laemsor ferry.
Departure and arrival times may be subject to change due to weather conditions LOMPRAYAH shall not be help responsible for any such delays.
Allowed maximum 20 kg. per luggage per person excesses charge 20 THB per kg. (Not over 30 kg/luggage).
Cancellation : Cancel 3 days before the day of departure will refund back 50%, after that nonrefundable.
Nonrefundable in every case for Laemsor ferry.
No-show: Customer must check in at time (30 minutes before departure time. Failing to check in on time or miss the boat, company reserves the right not to refund.
Not include for transfer service in Samui for Laemsor ferry.
Water sports equipment (Such as short board, long board, fun board, skim board, knee board, windsurf ect.)
- Transport by bus and boat will be charged 400 THB.
- Transport by boat will be charged 300 THB.
Bicycle
- Transport by bus and boat will be charged 700 THB (Restricted folding bicycle only).
- Transport by boat will be charged 500 THB.
The company does not transfer all any kinds of motorcycle.
Do not bring all kinds of pet onto the bus – boat.
Do not allow for pregnant, heart disease to travel for one day trip snorkeling with High Speed Ferries (Lomlahkkhirin)
Departure time: 10:00(check in 30 min before departure)
Address: Koh Tao Songserm Office
Destination
Koh Phangan (Thongsala Pier)
Arrival time: 12:00
Address: Koh Phangan Thongsala Pier
2 Hr.
Total:
2 Hr.
Songserm Company is a transport company in the Gulf of Thailand. The company specializes in ferry as well as bus transport known as Joint Ticket. Being the first and oldest ferry company to carry people across the Gulf Of Thailand and the Andaman Sea,the company has improved and diversified its services over the years, making it one of the best transport companies for buses and ferries inThailand.Songserm specializes in transporting people to the Thailand islands of Koh Tao, Koh Samui, and Koh Phangan, which are perfect holiday destinations. Many ferry companies operate across the Gulf of Thailand e.g.Lomprayah and Seatran discovery companies. However, being the first ferry company in the region, Songserm has grown to become the best Thailand ferry company.
Introduction
Before you purchases product from Songserm for your own purposes, please make sure you have read, understood, and agreed to all the terms. By accessing or using Songserm and/or other delivers products, we assume you’ve accepted the terms of use given below. These Terms apply to all visitors, users and others who wish to access or use the Service. If you disagree with any part of the terms then you do not have permission to Purchases the Service.
Condition
Tickets must be purchased at least 2 days prior to departure
Departure and arrival times may be subject to change due to weather conditions Songserm shall not be help responsible for any such delays
Purchases
The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
We don't store any payment information like bank details or card numbers in our server.
Returns and Refunds Policy
We do not issue refunds for Unused tickets once the order is confirmed and the invoice was sent/ready to use.
We can issue a refund if there is a subject to change due to weather conditions with a product you purchased, and we are unable to help resolve the matter.
We recommend contacting us for assistance if you experience any issues purchasing offered products.
Price Changes
Songserm reserves the right at any time and from time to time to modify temporarily or permanently, a product prices with or without notice.
Communications
By purchase on our service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by using the unsubscribe link or instructions provided in any email we send.
Links to External Websites
Our Service may contain links to third party web sites or services that are not owned or controlled by Songserm. Songserm has also no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
Exclusions
We reserve the right to change and modify terms and conditions at any time without any prior notice.
Lomprayah High Speed Ferries Co., Ltd. was established in 1996 and registered company as Company Limited since 15 November 1999. Which operator a unique fleet of high-speed catamaran ferries service from Koh Samui to Koh Phang, Koh-Tao, Chumphon and from Chumphon route to Bangkok by the A/C bus.
Lomprayah High Speed Ferries is the first and the only one fast ferries operation in Thailand , giving you a journey that is all about speed, style and service. The company has 7 high speed ferries which are “Pralarn”, “Namuang”, ”Maenam”, “Koh Prab”, “Thongsala”, “Maehaad”, “Thapdaorai” They are the fastest sea crossing in The Gulf of Thailand
Compared to conventional ferries, Lomprayah fleet of smaller, faster vessels results in fast loading and uploading – couples with the fact that at all our cross Gulf of Thailand services are run from dedicated ports, makes travelling with Lomprayah a personal, stylish, fast and hassle free experience.
Destination and Route are not allowed to be changed.
All passengers are advised to book and travel a minimum of 12 Hrs. before taking a flight.
Children price are available for children between 2 - 11 years (Infant under 2 years no charge).
Children price are not available for Laemsor ferry.
Departure and arrival times may be subject to change due to weather conditions LOMPRAYAH shall not be help responsible for any such delays.
Allowed maximum 20 kg. per luggage per person excesses charge 20 THB per kg. (Not over 30 kg/luggage).
Cancellation : Cancel 3 days before the day of departure will refund back 50%, after that nonrefundable.
Nonrefundable in every case for Laemsor ferry.
No-show: Customer must check in at time (30 minutes before departure time. Failing to check in on time or miss the boat, company reserves the right not to refund.
Not include for transfer service in Samui for Laemsor ferry.
Water sports equipment (Such as short board, long board, fun board, skim board, knee board, windsurf ect.)
- Transport by bus and boat will be charged 400 THB.
- Transport by boat will be charged 300 THB.
Bicycle
- Transport by bus and boat will be charged 700 THB (Restricted folding bicycle only).
- Transport by boat will be charged 500 THB.
The company does not transfer all any kinds of motorcycle.
Do not bring all kinds of pet onto the bus – boat.
Do not allow for pregnant, heart disease to travel for one day trip snorkeling with High Speed Ferries (Lomlahkkhirin)
Departure time: 15:00(check in 30 min before departure)
Address: Seatran Office (Mae Haad Pier)
Destination
Koh Phangan (Thongsala Pier)
Arrival time: 16:30
Address: Seatran Office Thongsala
1 Hr. 30 Min.
Total:
1 Hr. 30 Min.
About Seatran Discovery
Seatran Discovery Today During 2001, the Thai government had a policy and intention to urbanize the island of Samui to be a leading tourism destination of Thailand. The only two ways to travel to Samui is either by sea or air travel. Sea travel has been the backbone in the drastic growth of Samui as a famous tourist destination of Thailand.
Our History On July 24, 2002, Seatran established a new company called Seatran Ferry with the main goal of providing a new and better alternative of transportation for both local and foreign people to Samui. The main consideration was to provide better service and the highest level of safety with reasonable price as well as facilitate in decreasing the congestion in transportation between Samui and the main land, which has been a major setback in the growth of Samui’s tourism industry. Seatran has over 16 years of experience in ship related industry and cruiser ships for example the Seatran Queen, Seatran also owns a shipyard company called ASIMAR, which is list in the Stock Exchange of Thailand (SET). ASIMAR can provide full access for repair and maintenance of all the Seatran ferries ships in order to provide the highest level of safety and reliability to all Seatran customers.
Ferry Quality Seatran decided to invest in building a totally new seaport located in T.Bang Nam Jued at A.Donsak pier and Nathon pier is about 15 nautical sea miles or 25.5 kilometers. All Seatran Ferry ships used in all destinations are highly capable which have caused the reduced of total travel time between Samui to Donsak from 2 hours to 1 hour 30 minutes comparing to other ferry provider. The new pier in Donsak has a cafeteria, passenger terminal and spacious parking lot. For the Samui pier Seatran Ferry is currently docking at the Na thon pier, which is located in the central region of Samui. In the future Seatran Ferry will have a new passenger terminal located near the pier to provide addition comfort and service to Seatran Customers.
Safety Standards In 2004, Seatran Ferry established a new company called Seatran Discovery to provide another alterative for luxury and ultimate comfort by offering customers the option of traveling on a luxury yacht from Samui to the Mu Koh Ang Thong. In the near future many new destinations will be added to further offer variety to customers. Seatran Discovery invested in renovating and rebuilding a new yacht called the Seatran Discovery, in Samut Prakan. On February 2004, the renovation started and was official done on October 2004. The main goal of the yacht is to provide the highest level of comfort and luxury to customer’s interest in traveling in the Samui region. The best interior designers were hired to design both the yacht and the interior in addition the most new technological equipment was installed in order to accomplish the goal. The first official trip from Samui to Mu Koh Ang Thong was on February 14, 2005 and has proven to be very successful. The release of the Seatran discovery yacht was greatly accepted by both local and national media because of its beauty and luxury levels. Seatran Discovery also hopes that it will be able to serve all customers interested in this type of luxury cruise.
E-Ticket:
The price of the ticket includes the ferry voyage to and from the islands. The ticket is electronic and it's value is in the reservation number, not the sheet of paper. The ticket is only valid for the date and time specified on the ticket.
Booking Confirmations:
Directly after making a booking, you will be issued with a pending booking note and corresponding email. The booking of a ferry boat seat is then confirmed once we have issued you a booking number and/or the Itinerary. Fares must be paid in full when a booking is made. In the event that the fare has not been paid in full for any reason whatsoever, we reserve the right to cancel the booking prior to check-in. If the customer has not received their confirmation e-ticket within 24 hours after receiving their payment confirmation, please immediately contact us so we can reissue your ticket. If we have not been contacted within 24 hours prior to the departure time, Seatran Discovery cannot be held responsible if the customer does not receive their ticket on time.
Cancellations & Delays:
Seatran Discovery reserves the right to vary the service in any way whatsoever without any liability to the passenger. We also reserve the right to cancel a booking or change the schedule at anytime prior to poor weather conditions or any circumstances beyond the reasonable for any safety reason. Cancellations are done for the safety and comfort of traveling passengers. Seatran Discovery shall not be liable for any loss, damage or injury which may arise in the event of cancellation or delay of the service. The company shall not be liable in any way for the cost of any accommodation or for any alternative means of travel which may arise through cancellations or delays. Additional expense so arising shall be the sole liability and responsibility of the passenger.
Refunds & Rescheduling:
Refunds will only be issued at our discretion with 48 hours cancellation notice at 70% of the ticket amount. Ticket time and departure amendments will be subject to seat availability and should be made 72 hours or more prior to guest departure, especially in high season periods.
Boarding:
Passengers must arrive no later than 30 mins prior to the scheduled times of departure, failure to do so could result in the forfeit of your paid ticket. Ferry boat boarding will generally close 5-10 minutes before departure time and there will be no refunds or rescheduling of boats if the departure times are missed. Our staff may allow you on board the next boat if there is one available at their discretion only.
Unaccompanied Children:
Children below age 12 will not be accepted onto a ferry unless they are accompanied by a person of at least 18 years of age.
Same Day Flights:
Seatran Discovery is a point to point carrier and does not take responsibility for delays or connecting flights. We do recommend only ferry bookings that are available on our websites, as we have made it impossible to book trips where subsequent connecting flight times would be impossible to achieve.
Physical Notice:
We recommend caution for any customer traveling who is pregnant or has any heart or back problems or other physical impediments. We also recommend a high degree of caution for parents traveling with infants (under 3 years old).
Baggage:
Seatran Discovery recommends a maximum of 2 pieces luggage not exceeding a total weight of 30kg. We reserve the right to check contents of any baggage, and to refuse baggage items (though this is highly unlikely). Label your baggage clearly for ease of collecting at your arrival point. Travellers carry valuable or fragile items at their own risk. Such items include money, jewellery, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like.
Service Fees & Taxes:
You may be subject to government tax and an agency administration service fee in respect of your use of any of our services or facilities will be in addition to the stated ticket price, unless otherwise specifically stated by us. Taxes and service fees may change from time to time.
Group Bookings:
These are governed by specific terms that vary from time to time. Please contact our online customer service agents for further details.
Personal Information:
You hereby acknowledge and agree that your personal information has been given to us for the purposes of making travel bookings and providing you with confirmation of that booking, accounting, billing, checking credit card payments, statistical analysis, and helping us in any future dealings with you. By entering into a contract of carriage with us, you authorize us to retain and use your personal data specifically for the purposes above.
Language:
The language of these Terms & Conditions is English and even though there may be translations of these Terms & Conditions in other languages, English shall be the sole language used in the interpretation of these Terms & Conditions.
