Terms and Conditions for e-Ticket Purchase

1. Eligible credit card for e-Ticket purchase
We accept payment by Visa or MasterCard in the Thai Baht currency only.

2. For payment by Visa card:
    2.1 For Visa card issued by Thai Banks
          We will accept payment by the customers having gone through the application and Verified by Visa process only. A list of Thai banks issuing Visa card that accommodates Verified by Visa include:
    2.2 Visa card issued by foreign banks:
         As for Visa card issued by foreign banks, we will accept payment by the customers having gone through the application and Verified by Visa process only. Please contact your credit card-issuing bank for such service

3. Payment by MasterCard

    3.1 For MasterCard issued by Thai Banks
          We will accept payment by the customers having gone through the application and security control process under the MasterCard SercureCode (MCSC) only. The leading Thai banks with such service include:

    3.2 For MasterCard issued by foreign banks
          For MasterCard issued by foreign banks, we will accept payment by the customers having gone through the application and security control process under the MasterCard SercureCode (MCSC) only. Please contact you credit card-issuing bank for such service.

4. Cancellation of Payment
For payment by Visa or MasterCard, not in accordance with Items (2) and (3) of the terms and conditions as above, the company reserves the right to reject the order for goods and services. Your payment will be cancelled automatically, due to the unmet terms and conditions.

5. Enforcement and Contact
RAJA FERRY PORT PLC. hereby announces the terms and conditions for settlement of e-Ticket purchase by credit cards and assumes that all customers wishing to purchase ticket by the e-Ticket purchase channel have accepted all the terms and conditions as specified and agreed to renounce the rights to sue and claim for loss possibly incurred to the customers in a circumstance where the company may cancel any incomplete purchase orders not in accordance with the terms and conditions for e-Ticket purchase as specified.

6. RAJA FERRY PORT PLC. all rights reserved to change, return or cancel a ferry ticket / all customer can't change, return or cancel a ferry ticket after purchase

If you have any questions regarding to the terms and conditions for e-Ticket purchase, please contact Call Center: (66 2) 2768211-2 or Donsak Office (66 77) 471 206-8, or Bangkok Office (66 2) 277 4488 , or Email info@rajaferryport.com.

RAJA FERRY PORT PLC. reserves the right to improve, amend, change or cancel the terms and conditions for e-Ticket purchase without prior notice.

Non Refundable in every case for Seatran Ferry.
Children price are not available for Seatran Ferry.
Departure and arrival times may be subject to change due to weather conditions. Seatran Ferry is not responsible for such delays.

Terms and Conditions for e-Ticket Purchase

1. Eligible credit card for e-Ticket purchase
We accept payment by Visa or MasterCard in the Thai Baht currency only.

2. For payment by Visa card:
    2.1 For Visa card issued by Thai Banks
          We will accept payment by the customers having gone through the application and Verified by Visa process only. A list of Thai banks issuing Visa card that accommodates Verified by Visa include:
    2.2 Visa card issued by foreign banks:
         As for Visa card issued by foreign banks, we will accept payment by the customers having gone through the application and Verified by Visa process only. Please contact your credit card-issuing bank for such service

3. Payment by MasterCard

    3.1 For MasterCard issued by Thai Banks
          We will accept payment by the customers having gone through the application and security control process under the MasterCard SercureCode (MCSC) only. The leading Thai banks with such service include:

    3.2 For MasterCard issued by foreign banks
          For MasterCard issued by foreign banks, we will accept payment by the customers having gone through the application and security control process under the MasterCard SercureCode (MCSC) only. Please contact you credit card-issuing bank for such service.

4. Cancellation of Payment
For payment by Visa or MasterCard, not in accordance with Items (2) and (3) of the terms and conditions as above, the company reserves the right to reject the order for goods and services. Your payment will be cancelled automatically, due to the unmet terms and conditions.

5. Enforcement and Contact
RAJA FERRY PORT PLC. hereby announces the terms and conditions for settlement of e-Ticket purchase by credit cards and assumes that all customers wishing to purchase ticket by the e-Ticket purchase channel have accepted all the terms and conditions as specified and agreed to renounce the rights to sue and claim for loss possibly incurred to the customers in a circumstance where the company may cancel any incomplete purchase orders not in accordance with the terms and conditions for e-Ticket purchase as specified.

6. RAJA FERRY PORT PLC. all rights reserved to change, return or cancel a ferry ticket / all customer can't change, return or cancel a ferry ticket after purchase

If you have any questions regarding to the terms and conditions for e-Ticket purchase, please contact Call Center: (66 2) 2768211-2 or Donsak Office (66 77) 471 206-8, or Bangkok Office (66 2) 277 4488 , or Email info@rajaferryport.com.

RAJA FERRY PORT PLC. reserves the right to improve, amend, change or cancel the terms and conditions for e-Ticket purchase without prior notice.

Non Refundable in every case for Seatran Ferry.
Children price are not available for Seatran Ferry.
Departure and arrival times may be subject to change due to weather conditions. Seatran Ferry is not responsible for such delays.

1. Ticket price for children
     1.1 Children under the age of 2 are free to travel by boat and car.
     *** In case you would like your child to have a seat on bus / van (pick-up / drop-off service), the normal seat ticket fare will be charged.
     1.2 Children from 2 to 11 are half price for boat and car trips according to the conditions detailed in the price document.
     1.3 Children aged 11 and over will be charged the normal price (adult price), according to the conditions detailed in the price document.
2. Passengers shall arrive at the Lomprayah office at least 60 minutes before the departure time to confirm the trip.
3. “The Distributor” shall inform the passenger to sign the travel insurance document for the passenger’s right of the insurance of Lomprayah.
4. In the event of an accident and resulting in property damage, “Lomprayah” limits its liability to a maximum of THB 3,000 per person (and shall be proven to be caused by the action of “Lomprayah”).
5. Passengers are entitled to carry one large piece of luggage weighing no more than 20 kilograms (more than 20 kilograms - additional 200 baht)
*** Small luggage items, handbags, shoulder bags, small suitcases - no additional cost.
      5.1. Water sports equipment (e.g. short-long surfboards, windsurf, etc.), THB 400 additional charge for bus + boat route and THB 300 for boat route.
      5.2. Bicycles, THB 700 additional charge for car + boat route and THB 500 for boat route (only foldable bike accepted)
6. Passengers may bring pets on board (except on the "bus" service), subject to a pet fee of 200 THB per pet, payable at the ticket counter. Pets must be kept on a leash or in a carrier at all times, and a muzzle must be used when appropriate. Pets must not be released without a leash at any time. Passengers are responsible for any damage caused by their pets to other passengers or their belongings.
7. The passenger who has confirmed the trip and received the ticket before embarking and then lost the ticket shall pay for the new ticket at 50% of the price.
8. Changing or cancelling a trip
     8.1 In the case of changing or amending the trip, “the Distributor” shall inform “Lomprayah” within 2 days before the date or time of travel, the new date and time of travel shall not exceed 90 days (ninety days) from the original date of travel. The change can be made twice. Please send an email to booking@phanganferries.com. The details are as follows:
          8.1.1 In case of changes or modifications for the trip on the 1st time, "Lomprayah" grants the right to make changes or modifications without charging an administration fee.
          8.1.2 Changes or amendments to the second trip “the Distributor” shall incur a 30% (thirty percent) charge or amendment processing fee from the ticket price per person.
     8.2 If you are unable to travel due to force majeure, such as sudden illness, accident, etc., send a proof of confirmation (such as a doctor's certificate) to the branch where you have a previous reservation. "Lomprayah" grants you the right to change your trip within 90 days.
     8.3 Passengers can change or modify their trip in accordance with clauses 8.1.1 and 8.1.2, but cannot cancel the trip or refund the fare (Non-Refundable).
9. Passengers who do not show up (No Show) according to the ticket that has been booked via "Lomprayah" shall be charged the usual ticket fare.
10. For passengers with connecting flights or trains, "Lomprayah" reserves the right not to be responsible and not to reimburse any costs if a passenger misses a connecting flight or train.
11. Travel timetable and route for passenger car and/or boat may be changed without prior notice. This may be a result from weather or act of God; out of control of “Lomprayah”. “Lomprayah” shall not be liable to any damage.

Terms and Conditions for e-Ticket Purchase

1. Eligible credit card for e-Ticket purchase
We accept payment by Visa or MasterCard in the Thai Baht currency only.

2. For payment by Visa card:
    2.1 For Visa card issued by Thai Banks
          We will accept payment by the customers having gone through the application and Verified by Visa process only. A list of Thai banks issuing Visa card that accommodates Verified by Visa include:
    2.2 Visa card issued by foreign banks:
         As for Visa card issued by foreign banks, we will accept payment by the customers having gone through the application and Verified by Visa process only. Please contact your credit card-issuing bank for such service

3. Payment by MasterCard

    3.1 For MasterCard issued by Thai Banks
          We will accept payment by the customers having gone through the application and security control process under the MasterCard SercureCode (MCSC) only. The leading Thai banks with such service include:

    3.2 For MasterCard issued by foreign banks
          For MasterCard issued by foreign banks, we will accept payment by the customers having gone through the application and security control process under the MasterCard SercureCode (MCSC) only. Please contact you credit card-issuing bank for such service.

4. Cancellation of Payment
For payment by Visa or MasterCard, not in accordance with Items (2) and (3) of the terms and conditions as above, the company reserves the right to reject the order for goods and services. Your payment will be cancelled automatically, due to the unmet terms and conditions.

5. Enforcement and Contact
RAJA FERRY PORT PLC. hereby announces the terms and conditions for settlement of e-Ticket purchase by credit cards and assumes that all customers wishing to purchase ticket by the e-Ticket purchase channel have accepted all the terms and conditions as specified and agreed to renounce the rights to sue and claim for loss possibly incurred to the customers in a circumstance where the company may cancel any incomplete purchase orders not in accordance with the terms and conditions for e-Ticket purchase as specified.

6. RAJA FERRY PORT PLC. all rights reserved to change, return or cancel a ferry ticket / all customer can't change, return or cancel a ferry ticket after purchase

If you have any questions regarding to the terms and conditions for e-Ticket purchase, please contact Call Center: (66 2) 2768211-2 or Donsak Office (66 77) 471 206-8, or Bangkok Office (66 2) 277 4488 , or Email info@rajaferryport.com.

RAJA FERRY PORT PLC. reserves the right to improve, amend, change or cancel the terms and conditions for e-Ticket purchase without prior notice.

Non Refundable in every case for Seatran Ferry.
Children price are not available for Seatran Ferry.
Departure and arrival times may be subject to change due to weather conditions. Seatran Ferry is not responsible for such delays.

Terms and Conditions for e-Ticket Purchase

1. Eligible credit card for e-Ticket purchase
We accept payment by Visa or MasterCard in the Thai Baht currency only.

2. For payment by Visa card:
    2.1 For Visa card issued by Thai Banks
          We will accept payment by the customers having gone through the application and Verified by Visa process only. A list of Thai banks issuing Visa card that accommodates Verified by Visa include:
    2.2 Visa card issued by foreign banks:
         As for Visa card issued by foreign banks, we will accept payment by the customers having gone through the application and Verified by Visa process only. Please contact your credit card-issuing bank for such service

3. Payment by MasterCard

    3.1 For MasterCard issued by Thai Banks
          We will accept payment by the customers having gone through the application and security control process under the MasterCard SercureCode (MCSC) only. The leading Thai banks with such service include:

    3.2 For MasterCard issued by foreign banks
          For MasterCard issued by foreign banks, we will accept payment by the customers having gone through the application and security control process under the MasterCard SercureCode (MCSC) only. Please contact you credit card-issuing bank for such service.

4. Cancellation of Payment
For payment by Visa or MasterCard, not in accordance with Items (2) and (3) of the terms and conditions as above, the company reserves the right to reject the order for goods and services. Your payment will be cancelled automatically, due to the unmet terms and conditions.

5. Enforcement and Contact
RAJA FERRY PORT PLC. hereby announces the terms and conditions for settlement of e-Ticket purchase by credit cards and assumes that all customers wishing to purchase ticket by the e-Ticket purchase channel have accepted all the terms and conditions as specified and agreed to renounce the rights to sue and claim for loss possibly incurred to the customers in a circumstance where the company may cancel any incomplete purchase orders not in accordance with the terms and conditions for e-Ticket purchase as specified.

6. RAJA FERRY PORT PLC. all rights reserved to change, return or cancel a ferry ticket / all customer can't change, return or cancel a ferry ticket after purchase

If you have any questions regarding to the terms and conditions for e-Ticket purchase, please contact Call Center: (66 2) 2768211-2 or Donsak Office (66 77) 471 206-8, or Bangkok Office (66 2) 277 4488 , or Email info@rajaferryport.com.

RAJA FERRY PORT PLC. reserves the right to improve, amend, change or cancel the terms and conditions for e-Ticket purchase without prior notice.

Non Refundable in every case for Seatran Ferry.
Children price are not available for Seatran Ferry.
Departure and arrival times may be subject to change due to weather conditions. Seatran Ferry is not responsible for such delays.

1. Ticket price for children
     1.1 Children under the age of 2 are free to travel by boat and car.
     *** In case you would like your child to have a seat on bus / van (pick-up / drop-off service), the normal seat ticket fare will be charged.
     1.2 Children from 2 to 11 are half price for boat and car trips according to the conditions detailed in the price document.
     1.3 Children aged 11 and over will be charged the normal price (adult price), according to the conditions detailed in the price document.
2. Passengers shall arrive at the Lomprayah office at least 60 minutes before the departure time to confirm the trip.
3. “The Distributor” shall inform the passenger to sign the travel insurance document for the passenger’s right of the insurance of Lomprayah.
4. In the event of an accident and resulting in property damage, “Lomprayah” limits its liability to a maximum of THB 3,000 per person (and shall be proven to be caused by the action of “Lomprayah”).
5. Passengers are entitled to carry one large piece of luggage weighing no more than 20 kilograms (more than 20 kilograms - additional 200 baht)
*** Small luggage items, handbags, shoulder bags, small suitcases - no additional cost.
      5.1. Water sports equipment (e.g. short-long surfboards, windsurf, etc.), THB 400 additional charge for bus + boat route and THB 300 for boat route.
      5.2. Bicycles, THB 700 additional charge for car + boat route and THB 500 for boat route (only foldable bike accepted)
6. Passengers may bring pets on board (except on the "bus" service), subject to a pet fee of 200 THB per pet, payable at the ticket counter. Pets must be kept on a leash or in a carrier at all times, and a muzzle must be used when appropriate. Pets must not be released without a leash at any time. Passengers are responsible for any damage caused by their pets to other passengers or their belongings.
7. The passenger who has confirmed the trip and received the ticket before embarking and then lost the ticket shall pay for the new ticket at 50% of the price.
8. Changing or cancelling a trip
     8.1 In the case of changing or amending the trip, “the Distributor” shall inform “Lomprayah” within 2 days before the date or time of travel, the new date and time of travel shall not exceed 90 days (ninety days) from the original date of travel. The change can be made twice. Please send an email to booking@phanganferries.com. The details are as follows:
          8.1.1 In case of changes or modifications for the trip on the 1st time, "Lomprayah" grants the right to make changes or modifications without charging an administration fee.
          8.1.2 Changes or amendments to the second trip “the Distributor” shall incur a 30% (thirty percent) charge or amendment processing fee from the ticket price per person.
     8.2 If you are unable to travel due to force majeure, such as sudden illness, accident, etc., send a proof of confirmation (such as a doctor's certificate) to the branch where you have a previous reservation. "Lomprayah" grants you the right to change your trip within 90 days.
     8.3 Passengers can change or modify their trip in accordance with clauses 8.1.1 and 8.1.2, but cannot cancel the trip or refund the fare (Non-Refundable).
9. Passengers who do not show up (No Show) according to the ticket that has been booked via "Lomprayah" shall be charged the usual ticket fare.
10. For passengers with connecting flights or trains, "Lomprayah" reserves the right not to be responsible and not to reimburse any costs if a passenger misses a connecting flight or train.
11. Travel timetable and route for passenger car and/or boat may be changed without prior notice. This may be a result from weather or act of God; out of control of “Lomprayah”. “Lomprayah” shall not be liable to any damage.

Non Refundable in every case for Seatran Ferry.
Children price are not available for Seatran Ferry.
Departure and arrival times may be subject to change due to weather conditions. Seatran Ferry is not responsible for such delays.

Terms and Conditions for e-Ticket Purchase

1. Eligible credit card for e-Ticket purchase
We accept payment by Visa or MasterCard in the Thai Baht currency only.

2. For payment by Visa card:
    2.1 For Visa card issued by Thai Banks
          We will accept payment by the customers having gone through the application and Verified by Visa process only. A list of Thai banks issuing Visa card that accommodates Verified by Visa include:
    2.2 Visa card issued by foreign banks:
         As for Visa card issued by foreign banks, we will accept payment by the customers having gone through the application and Verified by Visa process only. Please contact your credit card-issuing bank for such service

3. Payment by MasterCard

    3.1 For MasterCard issued by Thai Banks
          We will accept payment by the customers having gone through the application and security control process under the MasterCard SercureCode (MCSC) only. The leading Thai banks with such service include:

    3.2 For MasterCard issued by foreign banks
          For MasterCard issued by foreign banks, we will accept payment by the customers having gone through the application and security control process under the MasterCard SercureCode (MCSC) only. Please contact you credit card-issuing bank for such service.

4. Cancellation of Payment
For payment by Visa or MasterCard, not in accordance with Items (2) and (3) of the terms and conditions as above, the company reserves the right to reject the order for goods and services. Your payment will be cancelled automatically, due to the unmet terms and conditions.

5. Enforcement and Contact
RAJA FERRY PORT PLC. hereby announces the terms and conditions for settlement of e-Ticket purchase by credit cards and assumes that all customers wishing to purchase ticket by the e-Ticket purchase channel have accepted all the terms and conditions as specified and agreed to renounce the rights to sue and claim for loss possibly incurred to the customers in a circumstance where the company may cancel any incomplete purchase orders not in accordance with the terms and conditions for e-Ticket purchase as specified.

6. RAJA FERRY PORT PLC. all rights reserved to change, return or cancel a ferry ticket / all customer can't change, return or cancel a ferry ticket after purchase

If you have any questions regarding to the terms and conditions for e-Ticket purchase, please contact Call Center: (66 2) 2768211-2 or Donsak Office (66 77) 471 206-8, or Bangkok Office (66 2) 277 4488 , or Email info@rajaferryport.com.

RAJA FERRY PORT PLC. reserves the right to improve, amend, change or cancel the terms and conditions for e-Ticket purchase without prior notice.